In order to process a refund, you will need to send us a message. To do so, email us at firstname.lastname@example.org. In the message, you will need to provide the Order information, as well as a reason for the refund. Please allow 24 to 72 hours for the processing of your refund. Upon the acceptance of your request, you will be issued a refund to the original payment method. Your request must be placed within seven days of the date of purchase in order to be eligible for a refund, and you will be charged a $15 fee to cover the cost of the doctor’s orders. In the event you request a refund after the seven day period, you can still be eligible for credit towards your next order (less the $15 fee). Please keep in mind, lab orders are only valid up to six months after the date of purchase. If the order is unused after six months, they will be removed from the system. You can request an order to be reinstated after the six month period, however there will be a $15 fee to cover the costs previously mentioned. Once a kit is submitted, a refund cannot be issued. Under the circumstance where JustGetTested cannot process your specimen, a full refund will be issued for the order. In that instance, you will receive an email with a receipt of the refund, and your accounts will reflect the refund within 10 business days.